Resume

SUMMARY

Veteran and business professional with many years of leadership, mentoring, and problem-solving experience across global industries. Skilled in communication, relationship-building, and problem-solving, with proven success in guiding teams and individual growth. Experienced in supporting people from diverse cultural and socioeconomic backgrounds with respect and sensitivity. Now transitioning into Clinical Mental Health Counseling, bringing discipline, business acumen, and empathy to help clients build resilience, achieve growth, and cultivate positive change.

COUNSELING SKILLS

• Substance abuse awareness
• Motivational techniques
• Relaxation techniques
• Self-awareness
• Empathy development
• Boundary setting
• Resilience building
• Peer support
• Behavioral interventions
• Crisis intervention
• Treatment Planning
• Individualized counseling
• Counseling techniques
• Emotional development
• Group facilitation

CORE SKILLS & STRENGTHS

• Substance abuse awareness
• Leadership & Team Development
• Mentoring & Coaching
• Conflict Resolution & Problem-Solving
• Cross-Cultural Communication
• Strategic Planning & Operations
• Counseling Foundations & Client

Support
• Interpersonal Skills & Empathy
• Resilience & Adaptability

Professional Experience

May 2012 – 2023

Real Estate/Escrow/Lending

• Built strong, trust-based relationships by

actively listening to client needs and

guiding them through complex, high-stress decisions with empathy and clarity
• Supported individuals and families from

diverse backgrounds, fostering resilience

and helping them navigate uncertainty with

confidence
• Applied conflict resolution, problem-

solving, and communication skills to align

client goals with successful outcomes
• Business plans, legal documentation,

insurance, taxes, accounting, marketing,

finance, management, budgeting &

planning
• Continuing education, including HUD and

related federal programs
• Recognized as “Rookie of the Year” within

the 1st year

June 1990 – 2017

Business/Management/Operations/Sales

• Mentored and coached employees,

fostering career growth, confidence, and

resilience through supportive guidance
• Built trust-based relationships with clients

and colleagues by actively listening,

empathizing, and tailoring solutions to

individual needs
• Supported people from diverse cultural and

socioeconomic backgrounds, ensuring

respect, inclusivity, and clear

communication
• Guided individuals and teams through high-

stress decisions and transitions, using

conflict resolution, problem-solving, and

collaboration skills to promote positive

outcomes
• Created environments that encouraged

personal growth, teamwork, and open

dialogue, aligning individual goals with

broader organizational success

Education

June 2009 - May 2011

Business/Management/Operations/Sales

• Organized and attended advocacy events

and marches for domestic violence

prevention & education
• Assisted in administering annual operating

and capital budgets and wrote grants for

funding
• Resolved client inquiries with discretion,

timeliness, and professionalism
• Developed training manuals
• Managed day-to-day operations of the

office, including purchasing, maintenance,

equipment, and managing calendars
• Processed payrolls on a biweekly basis using

accounting software
• Fostered relationships with clients, staff, and

vendors
• Utilized excellent organizational skills to

prioritize tasks effectively

Master of Science (M.S.) in Clinical Mental Health Counseling Candidate

GPA 4.0

Expected graduation 2026

Grand Canyon University, Phoenix, AZ

Alpha Chi Honor Society

Master of Business Administration (M.B.A.) in Business

GPA 4.0

March 2010

University of Phoenix, Phoenix, AZ

Delta Mu Delta Honor Society

Bachelor of Science (B.S.) in Business Administration

GPA 4.0

March 2002

Southern New Hampshire University, Manchester, NH

Member of Delta Mu Delta National Honor Society in Business Administration

Convocation Speaker for the Class

Associations & Awards

Volunteer Experience

American Counseling Association

Achievement Medal & Early Promotion, USAF

Delta Mu Delta Honor Society

Alpha Chi Honor Society

Spouse Awards for Military Spouse Contributions

Big Brother Big Sister

Served as a positive role model to the mentee
Provided guidance and support to mentee, helping them develop their skillset and reach their goals
Modeled healthy, trusting relationships through clear communication and setting appropriate boundaries
Built relationships with mentee by planning and participating in activities together
Maintained open and honest communication, fostering trust and a safe space for mentee
Conferred with parents of the mentee and siblings to discuss mentee's progress, resolve behavioral, academic, and other problems
Provided care where the family could not

Computer Skills

Microsoft Office
Apple Suite
CRM
Quicken & Quickbooks
Publisher
Ten-key by touch
Exemplary typing skills
Arizona Notary